What Are Support Timings?

GFXToolz Support Timings

At GFXToolz, we prioritize delivering top-notch support to ensure you have a smooth and seamless experience with our tools and services. We understand that issues can arise at any time, and having quick access to help is critical. That’s why we’ve structured our support system to be responsive and available across multiple channels during our dedicated working hours.

Live Chat and WhatsApp Support

We offer live chat and WhatsApp support during our working hours, which are from 10 AM to 11 PM IST. During these hours, our dedicated support team is available to address any issues, questions, or concerns you may have. Whether you need assistance with tool usage, account-related inquiries, or troubleshooting issues, our team is ready to assist you in real time.

• Chat Support: You can access our live chat directly from the GFXToolz dashboard. This is a great way to get instant responses and quick resolutions to your queries during working hours.
• WhatsApp Support: For users who prefer using WhatsApp, we have a support line available during our working hours. Simply send us a message, and one of our support agents will assist you promptly.

We recommend reaching out to us via live chat or WhatsApp during our working hours if you need immediate help or quick resolutions. Our team is trained to handle a wide range of queries and will do their best to resolve your issue as efficiently as possible.

Email Support (24/7)

For users who may need help outside of our working hours or prefer written communication, we offer 24/7 email support. You can reach us anytime by sending an email to [email protected] with a CC to [email protected]. We monitor these inboxes regularly and aim to respond as quickly as possible, especially during our working hours.

While we strive to provide timely responses, please note that emails sent outside of our working hours may experience slight delays. However, rest assured that your queries will be addressed as soon as we are back online. Email is a great way to submit non-urgent issues or more detailed inquiries, and our team will thoroughly review and respond to each one.

Response During Non-Working Hours

We understand that issues can arise even outside of our official working hours. While we may not be available for live chat or WhatsApp support after 11 PM IST, we make every effort to catch up on all pending queries first thing when we resume the next day. If you encounter an issue outside of working hours, we encourage you to send an email with details about your problem. Our team will prioritize your query and respond during our next working shift.

In the meantime, you can also refer to our help documentation and tutorials for solutions to common problems, which may help resolve your issue until our team is available.

Why Choose GFXToolz Support?

• Prompt Assistance: We value your time and are committed to offering quick, reliable support during working hours.
• Multiple Channels: Whether you prefer chat, WhatsApp, or email, we’ve got you covered. You can reach us through your preferred method for the help you need.
• 24/7 Email Access: Even when we’re not online, you can email us at any time, and we’ll respond promptly during our working hours.
• Experienced Support Team: Our support agents are well-versed in handling a variety of queries, from troubleshooting technical issues to helping with membership questions, ensuring you get the right help every time.

Need Help Now?

If you’re in need of assistance, don’t hesitate to reach out to us through one of our support channels:

• Email: [email protected] with CC to [email protected]
• WhatsApp: Available during working hours (10 AM to 11 PM IST)
• Live Chat: Available during working hours (10 AM to 11 PM IST)

We’re here to ensure that your experience with GFXToolz is as smooth and enjoyable as possible. Thank you for choosing GFXToolz, and we look forward to supporting you every step of the way!