Error in Checkout

Common Checkout Errors and How to Fix Them

We understand how frustrating it can be to experience an error during the checkout process. At GFXToolz, we strive to make the payment process as smooth as possible, but if you do encounter any issues, we're here to help. Below are some common errors you may face during checkout and how to resolve them quickly.

1. Ensure You Are Using the Correct Payment Gateway

One of the most common reasons for errors during checkout is selecting the incorrect payment gateway based on your location. At GFXToolz, we offer two payment gateways:

• For INR Payments (Indian Rupees): Use Razorpay as your payment gateway. This is available for users in India and those paying in INR.
• For USD Payments (United States Dollars): Use Stripe as your payment gateway. This option is available for international users paying in USD.

If you receive an error during checkout, double-check that you're using the correct gateway for your currency. The system automatically selects the gateway based on your location, but if you manually select one, ensure it aligns with the currency you're paying in. Incorrectly choosing the payment gateway can cause the transaction to fail or result in an error message.

2. Account Hold Due to Payment Status Confirmation

Sometimes, after you initiate the payment process, your account may be placed on hold while we wait for confirmation from the payment gateway (either Razorpay or Stripe). This is a standard security measure to ensure that your payment has been successfully processed. In most cases, this hold is resolved within a few minutes once the payment is confirmed.

If the hold lasts longer than 30 minutes and your payment status is still pending, please contact our support team. We’ll investigate the issue and work with the payment gateway to resolve it as quickly as possible. Rest assured, we’re here to help you get everything sorted out smoothly.

3. How to Contact Support for Payment Issues

If you encounter any issues during checkout that are not resolved by checking the gateway or waiting for confirmation, please don't hesitate to reach out to our support team. We’re available to assist you during our working hours and ensure your issue is resolved promptly.

Here’s how you can contact us for help:

• Email: Reach us at [email protected] with CC to [email protected].
• WhatsApp: You can message us during working hours (10 AM to 11 PM IST), and our support agents will assist you right away.
• Live Chat: Available from 10 AM to 11 PM IST, you can use live chat for immediate assistance with your payment issues.

We know how important it is to get access to the tools and services you need, so we make it a priority to resolve payment issues as fast as possible. If we can’t immediately resolve the issue on our end, we’ll work with Razorpay or Stripe to investigate and get your payment processed as quickly as possible.

Additional Tips for Resolving Checkout Errors

Here are a few additional tips to ensure a smooth checkout experience:

• Check Your Internet Connection: A weak or unstable internet connection can sometimes cause payment errors. Ensure that you have a stable connection before attempting the payment again.
• Clear Your Cache and Cookies: Sometimes, old cache data can interfere with the payment process. Try clearing your browser's cache and cookies before attempting to complete the payment again.
• Try a Different Browser or Device: If you're having trouble completing the payment on one browser or device, try switching to a different browser or device to see if that resolves the issue.

Why Choose GFXToolz for Secure Payments?

• Secure Payment Gateways: We use Razorpay and Stripe, both trusted and secure gateways, ensuring that your payments are processed with industry-standard security and encryption.
• Multiple Payment Methods: With a variety of options, including credit/debit cards, UPI, wallets, and more, you can select the method that works best for you.
• 24/7 Support: You can always reach out to our support team via email, and we’ll get back to you as soon as possible, even if you experience issues outside of working hours.

Need Help Now?

If you're currently facing an error in checkout, don't worry! We're just a message away, and our team is ready to assist you. Contact us through one of the following options:

• Email: [email protected] with CC to [email protected]
• WhatsApp: Available during working hours (10 AM to 11 PM IST)
• Live Chat: Available during working hours (10 AM to 11 PM IST)

At GFXToolz, we strive to make the payment and checkout process as smooth and secure as possible. Thank you for choosing us, and we’re here to assist you every step of the way!